Cancellation & Refund Policy

Last updated: 28 October 2026

We want you to be confident using StageU at your event. This policy explains cancellations and refunds for paid plans purchased through stageu.app.

1. Event passes and event packs

• You may request a full refund within 7 days of purchase, provided you have not used the pass to Go Live with any event and have not used the additional AI credits or voice generations it includes.
• Once a pass has been used to Go Live, or its AI credits or voice generations have been used, it is non-refundable.
• For event packs, refunds are not available after the first event has gone live.

2. Subscriptions (Pro and Premium)

• You can cancel a subscription at any time. Cancellation stops future renewals; you keep access until the end of the current billing period.
• Payments for a billing period that has already started are non-refundable, except where required by law.

3. Failed or duplicate payments

If you were charged but did not receive access, or were charged twice, contact us and we will either activate your plan or refund the extra charge in full.

4. How to request a refund

Email hello@stageu.app from your registered email address with your payment ID. Approved refunds are issued to the original payment method through Razorpay, usually within 5–7 working days.

5. Delivery

StageU is a digital service. Plans and passes are activated in your account immediately after successful payment. No physical products are shipped.